ZeusGroupClothing Group
Returns Policy
We want customers to feel confident ordering from ZeusGroup Clothing Group. Eligible items can be returned within 30 days.
30-day returns
Customers may request a return within 30 days of delivery. To be eligible, items must be unworn, unused, clean, free from odours or damage, and returned with original tags and packaging where applicable.
Returns should be requested before sending items back so we can provide the correct return instructions.
Items that cannot be returned
Some items may not be eligible for return, including:
- Items worn, washed, altered, damaged, or marked after delivery.
- Items missing original tags, labels, or packaging where these were supplied.
- Personalised, customised, final sale, or hygiene-sensitive items where applicable.
- Returns requested after the 30-day return window.
How to start a return
- Contact us through the Contact Us page.
- Include your order number, email address, item name, and reason for return.
- Wait for return instructions before posting the item back.
- Package the item securely and keep proof of postage.
Return shipping
Unless an item is faulty, incorrect, or otherwise agreed by us, customers are responsible for return shipping costs. We recommend using a tracked service because we cannot process a return that does not reach us.
Exchanges
Where stock is available, we may offer an exchange for a different size or item. If the requested exchange is unavailable, a refund or store credit may be offered instead.
Faulty or incorrect items
If you receive an item that is faulty, damaged, or incorrect, contact us as soon as possible with your order number and clear photos. We will review the issue and arrange the appropriate next step.
Important: Please do not send returns without contacting us first. This helps us match the return to your order and process it faster.
Last updated: June 12, 2026