ZeusGroupClothing Group
Shipping Policy
Our shipping policy is designed to keep orders clear, trackable, and handled with care from checkout to delivery.
Order processing
ZeusGroup Clothing Group processes orders carefully so that customer details, selected items, sizes, and delivery information can be checked before dispatch. During launch periods, promotional periods, or high-demand drops, processing may take longer than usual.
Once an order has been placed, customers should review the confirmation email and contact us quickly if the delivery address or order details need attention.
Shipping methods
Available shipping options will be shown at checkout before payment is completed. Shipping methods, prices, and estimated delivery windows may vary depending on the destination, order value, and service availability.
Where tracking is provided by the carrier, tracking details will be shared by email after the order has been dispatched.
Delivery times
Delivery estimates are provided as guidance only. Weather, courier delays, customs checks, address issues, public holidays, or peak seasonal demand may affect delivery times.
We will always aim to dispatch orders efficiently and communicate clearly if an issue affects an order.
Incorrect or incomplete addresses
Customers are responsible for entering accurate delivery information at checkout. If an address is incomplete or incorrect, the parcel may be delayed, returned, or delivered incorrectly.
If you notice an address mistake after placing an order, contact us as soon as possible through the Contact Us page.
Lost or delayed parcels
If tracking shows unusual delay or a parcel appears to be lost, contact us with your order number and delivery details. We will review the order, check available tracking information, and help with the next step.
International shipping
If international shipping is offered at checkout, customers may be responsible for customs duties, import taxes, brokerage fees, or other local charges. These charges are set by local authorities and are not controlled by ZeusGroup Clothing Group.
Contact
For shipping questions, use our Contact Us page and include your order number where possible.
Last updated: June 12, 2026